By News room
The Electricity Regulatory Authority (ERA) has faulted UMEME limited a power distribution company for failure to meet customer services standards as set in the last three quarters of 2016
ERA is mandated by the 1999 Electricity Act to develop and enforce performance standards for the generation, transmission and distribution of electricity to protect the interests of consumers in respect to the quality and reliability of the electricity supply services.
ERA quality of service standards for customers require that at least, each meter be read once every three months and that a customer be reconnected within 48 hours after payment. The standards further require UMEME to attend to 70 percent of customer calls be within 30 seconds, 100 percent of emergency calls within 30 minutes and to investigate 100 percent of technical complaints within 5 to 7 working days among others have not been fulfilled.
According to the report, ERA sampled accounts from Nakulabye, Banda and Wandegeya Umeme districts, all within Kampala which showed shortfalls to the extent of failing to replace faulty meters.
UMEME Media manager Stephen Ilungole, has refused to comment on the report.
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